Terms & Conditions

Thank you for accessing this Website www.freshwaysmu.com . Please read these User Conditions before using this site which is operated by Freshways Ltd, a company incorporated in The Republic of Mauritius, whose registered office is at 91, Gentilly Estate, Moka (registered with company number C16141757) and registered for VAT purposes with number 27466216.

We operate this site for the purpose of promoting and selling the products and services supplied by us and various other suppliers and service providers. By using this site, you signify your acceptance of these conditions. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site.

These terms and conditions and your use of this website are governed by The Republic of Mauritius law and you agree to submit to the non-exclusive jurisdiction of the Republic of Mauritius court. This law does not affect your statutory rights.

  1. Prices, descriptions and availability of goods

Freshways is regularly reviewing the prices on the website, all prices are subject to change without prior notice. However, the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

If an order has been accepted by Freshways Ltd and contains products that are currently unavailable or sold out, a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with or a bank account provided via email by the customer to us, please allow up to 5 working days for the transaction to appear. Freshways are not responsible for any discrepancies regarding the processing of a refund.

All products that cannot be packed to the exact weight will be sold to the nearest weight. The product will be weighed prior to packing and the customer will be informed of the exact weight of the product and will be given a choice to either accept the packing weight or opt for a lesser weight. All surplus amount must be settled immediately after acceptance of the new weight or settled as cash on delivery and all shortage will be refunded accordingly.

Freshways is an independent wholesaler, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on www.freshwaysmu.com are quoted in Mauritius Rupees (MUR) and where appropriate are inclusive of The Republic of Mauritius sales tax (VAT).

  1. Delivery

Our products will be sent in carton boxes or bags to you. Should you wish to have your products delivered in an insulated box, this service is available at an additional fee and you must select this option before completing your order online. Additional, cooling ice pads will be used to extend the low temperature. So, your products stay frozen until it reaches your door.

If you are not home to receive your box, we will leave the goods in your designated place that has been stated by you. Note that if no delivery message is left, the box will be returned to the depot and could result in the products being unsuitable for consumption. Freshways Ltd will not be liable for any products wasted in relation to the delivery note. They will also send you a message, either text or email, providing an hour slot prior to the delivery of your order.

We deliver all only in the North and West parts of Mauritius. Delivery charges to other areas are depending on the value of your order and the area.

We do make use of transport contractors for certain deliveries.

If you’ve placed your order before 11am we’ll collect your order on the same day. Your order will then be delivered on weekdays directly from our premises to your door within 72 hours. All deliveries are done according to our delivery plan which can be viewed by clicking on the delivery tab on the footer of our website.

In the event of a delivery not being delivered within the quoted time, through direct customer contact with our delivery team, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.

  1. Payment & Security

The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in Mauritius Rupees (MUR).

  1. Cancellations, Complaints and Refunds

You can cancel your order within one hour after your online purchase. We cannot cancel an order after this period.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why immediately after delivery, by sending us the batch number and the reason why you are disappointed with the product.

We will assess the merit of your complaint and consider either giving you a refund or not, or sending you a voucher or find another solution. We will do our very best to respond as quickly as possible and try to resolve it. Email to: info@freshwaysmu.com or call 57639497.

  1. Copyrights and Trademarks

Freshways Ltd reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: info@freshwaysmu.com

In the event of infringement Freshways Ltd, reserves the right to raise legal proceedings to protect its commercial interests.

  1. Information Collection and Sharing

We ask for certain details in our registration and payment processes such as your name, address and contact information. We keep your records to make future transactions quicker and smoother for you. We endeavor not to share or sell this information to third parties other than suppliers and contractors that might require your information for communication purposes. If for any reason you wish us not to store information as detailed above please contact us via email; info@freshwaysmu.com

  1. Cookies

We use Cookies containing the user’s data, these are stored on your computer and used to remember your identity and to enable your shopping basket contents to be stored until your next visit. The website also uses temporary Cookies used to track your searches, basket items and checkout details. Some internet security software may block the use of temporary Cookies or you may have this function disabled in either case you may not be able to use the website effectively. Please contact us if you experience difficulties and we will do our best to help.

DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

  1. Log Files

We use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

  1. Limitations of Liability

All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

Terms of Use

  1. About these Terms of Use

Last updated: 22 April 2020

We are Freshways Ltd incorporated in The Republic of Mauritius under company registration number C16141757. Our registered office is at 91, Gentilly Estate, Moka. Our registered VAT number is 27466216.

These Terms of Use apply to the use of this website, regardless of how you access it. Please read these Terms of Use carefully before you proceed.

We may, at any time and without notice, terminate your access to or use of this website. If we do so, you do not have the right to bring any claim or claims against us.

  1. Consent to Terms of Use

By using this website, you agree to these Terms of Use.

If you do not agree to these Terms of Use, please do not use this website. These Terms of Use were last updated on the date shown at the top. We may change these Terms of Use at any time by posting an updated version on our website, so you may wish to check it before using this website. You may only use this website for lawful purposes.

  1. Copyright notice

Unless we expressly state otherwise, the copyright and any other intellectual property rights, including but not limited to design rights, trademarks and patents appearing anywhere on this website remain our property, whether owned by or licensed to us.

You may not use any of the material on this website without our prior written permission for your own commercial purposes, whether by reproducing, copying, downloading, printing, linking to, editing, broadcasting, distributing or otherwise. You may use it for your own personal non-commercial use.

  1. Disclaimer

Accessing or using this website or its content in any way is done entirely at your own risk. You will be responsible for any loss or damage to any computer, device, software, systems or data resulting directly or indirectly from the use or inability to use this website or its content.

We are under no obligation to provide uninterrupted access to this website. We reserve the right to restrict your access to this website at any time and for any reason.

We do not guarantee that the contents of this website will be free of errors, bugs, worms, trojans or viruses or otherwise make any representations as to the quality or accuracy or completeness of the content available on the website including, but not limited to any price quotes, stock availability data or non-fraudulent representations. You are responsible for maintaining appropriate software on your computer or device to protect you from any such errors, bugs, worms, trojans or viruses.

To the fullest extent permissible by law, we exclude any and all liability to you resulting from your use of the website or connected to these Terms of Use. This exclusion includes but is not limited to any type of damages, loss of data, income or profit or loss or damage to property belonging to you or third parties arising from the use of this website or its contents.

Nothing in these Terms of Use is intended to limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

  1. Links to third party websites

This website may provide links out to websites or other online resources under the control of third parties. Any such links are provided solely for your convenience. We have no control over the contents of these third-party resources. We are not responsible for the contents of any linked websites and do not endorse them in any way.

  1. Links from third party websites

You can only link to our website with prior written permission from us. We reserve the right to withdraw any such permission at any time.

  1. Privacy policy

We take your privacy and the protection of your data very seriously. We may gather and/or use certain information about you in accordance with our privacy policy. Please see our separate privacy policy for more information.

  1. Entire agreement

These Terms of Use are the entire agreement between us and you, and supersede any and all prior terms, conditions, warranties or representations to the fullest extent permitted by law.

  1. Applicable law

This Agreement shall be governed by the law of Republic of Mauritius and courts of Republic of Mauritius will have exclusive jurisdiction in relation to these Terms of Use